Privacy Policy

Irrigear Privacy Policy
Last updated: 11 September 2024

About this Policy
Irrigear takes your privacy seriously and is committed to protecting the privacy of any personal information held about individuals in accordance with applicable laws.
 
Purpose
The purpose of this Privacy Policy is to inform you of how information you provide through any form of communication with us, Irrigear Stores Pty Ltd (ABN 89 050 403 560), or our agents or contractors, is used. Please be sure to read this entire Privacy Policy before providing personal information to us or our agents or contractors.
 
Irrigear is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices for collecting, handling, using and disclosing personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected. ‘Personal information’ is a broad term encompassing a range of information. Generally, personal information is any information about an identified individual or an individual who is reasonably identifiable. More details about what may constitute personal information may be found here.
 
This policy may change from time to time. Before providing us with personal information, please check this policy on our website for any changes.
 
1. What is “personal information”?
Whenever we refer to “personal information” in this policy, we are referring to information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes things like a person’s name, address, date of birth and bank account details. It also includes information or opinions that are inferred about people such as tastes and preferences inferred from online purchases and browsing behaviour.
 
2. What personal information does Irrigear collect and hold?
Irrigear collects and holds your personal information to allow it to perform its business functions. We will only collect personal information if it is for a lawful purpose that is directly related to one of our functions and it is reasonably necessary for us to have the information. The types of personal information we collect will depend on the nature of your dealings with us and may include:
• your name
• demographic information
• your contact details including phone number, email address, residential and delivery addresses
• your product preferences and purchase history
• any user submitted content including videos, images or other information that you provide such as through promotions, competitions or customer surveys
• payment details (e.g. credit card number)
• digital identifiers and device ID information (e.g. the location of your device)
• information about your online browsing behaviour and transactions on our websites and apps
• Location data and/or
• the contents of online and other communications with you
 
We do not collect any sensitive information about you (such as health or biometric information).
 
3. What happens if I don’t provide Irrigear with the personal information it requires?
If you can’t, or won’t, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested.

4. How does Irrigear collect my personal information?
We try to collect personal information directly from you. That collection generally occurs when you:
• request information from, or have dealings directly with us
• participate in a competition, trade promotion or survey conducted by us or on our behalf
• purchase products via our website
• access or request information via our websites or social media platforms
• provide information to our customer service team, website or social media platforms.
 
From time to time we may also collect personal information about you from third parties to help us improve our services and provide personalised services to you. For example, we may collect personal information from:
• member stores who provide services on our behalf, such as running promotions
• financial services organisations for fraud and loss prevention activities
 
5. For what purposes does Irrigear collect, hold and use my personal information?
We primarily use your personal information to supply, sell, market and promote goods or services that you have requested from us (or that we think may be of interest to you), to help us improve our goods and services, and to personalise your experiences with us. This includes, for example:
 
informing you of upcoming events, special promotions, offers, discounts and other matters across our range of brands that we think may be of interest to you
 
• conducting research (such as client surveys) concerning our current and future products or services
• administering, reviewing and optimising the performance of our distribution network (including allocating customers to distributors) and improving the effectiveness of any software used by the distribution network
• investigating and responding to any enquiry or complaint made by you
• analysing your interactions with our websites and social media pages to identify your preferences, personalise your experience with us, provide targeted advertising and help improve our goods and services
• measuring the impact of our marketing activities and generating insights to help us improve our goods and services
We may also use your personal information for other purposes that are related to those listed above and are within your reasonable expectation or are otherwise required or permitted by law. These purposes will be made clear to you at the time we collect your personal information.
 
6. Marketing communications
We may use your personal information to send you direct marketing (including via email, SMS, phone, social media, online or mail) if you agree to let us do so and you have not opted out. All commercial electronic correspondence sent to you by us will give you the opportunity to “opt out” of receiving any further direct marketing correspondence. For online advertising you can opt-out by adjusting your device settings.
 
From time to time we may need to share your personal information with our digital advertising agencies and other third parties to enable us to provide online marketing materials to you. Those third parties include but are not exclusive to The Honeycomb Effect and ING Group.
 
If we use your personal information to send you any direct marketing communications, you have the right to request that we provide you with the source of that personal information. There is no fee for requesting this information.  Unless it is impracticable or unreasonable to do so, we will provide you with the source of the personal information.
 
7. Will Irrigear give my personal information to anyone else?
In conducting our business, we may disclose your personal information to:
• related companies, business units or brands within the Irrigear Stores group
• third party partners, suppliers or service providers as part of us performing our day-to-day operations or services. These include logistics providers, promotions and advertising agencies, legal and accounting services, credit reporting, mail-house, prize providers, marketing, data analysis and processing and printing services and distributors
 
Some companies may operate or hold data outside of Australia including in New Zealand, the United States of America, Phillipines, India, China, Ireland and Japan.
Where we provide your personal information to an overseas entity, we take reasonable steps to require that entity to protect your personal information in accordance with Australian privacy laws and to only use your personal information for the purpose for which it is shared.  Please note that Australian law may not apply to some of these entities.
 
We may also disclose your personal information to other third parties where it is required or permitted under any applicable law.
 
8. Does Irrigear use cookies?
We use cookies, tags, beacons and similar tracking technologies (collectively “cookies”) to collect electronic information about you when you interact with us online.
A cookie is a small file downloaded onto your device’s browser. Some cookies are deleted once you close your browser (“session cookies”) but other cookies are retained even after you close your browser so you can be recognised when you return to a website (“permanent cookies”).
The main reasons we use cookies, and allow certain third parties to place cookies on our websites, are to:
• deliver our websites and online content to you;
• provide personalised services and targeted advertising to you;
• enhance our website functionality and improve your browsing experience;
• measure the effectiveness of our marketing campaigns;
• improve our products and services.
 
9. What types of cookies does Irrigear use?
The main types of cookies that we use are explained below:
• Essential website cookies: these cookies are strictly necessary for core website functionality. If they are blocked or disabled, you may not be able to access our websites.
• Preference & functionality cookies: these cookies collect information about your choices and preferences. We use them to enhance the functionality of our websites. Without these cookies some functionality (such as product recommendations) may become unavailable.
• Analytics cookies: these cookies are used to track how you navigate and interact with our websites. They help us identify which pages are the most and least popular and how you move around our websites. We also use them to understand how effective our marketing campaigns are.
• Advertising cookies: these cookies are used so that we can deliver targeted and personalised advertising to you. They also help prevent the same ad from continuously reappearing in your online feed. If you block these cookies, you will experience less targeted advertising.
• Social media cookies: these cookies are used to allow you to share our content with your friends and networks via social media networking sites. If you do not allow these cookies you may not be able to use or see these sharing tools.
 
We may aggregate electronic information obtained via cookies with personal information collected via other sources, including offline sources, for the purpose of improving our records and delivering targeted direct marketing to you.
We may also collect electronic information from cookies set by third parties such as social  media platforms and Google. That information is collected directly from those third party providers and is subject to their privacy policies and notices.
 
10. How can I manage or block cookies from my device?
If you do not want websites to store cookies on your device, most browsers allow you to disable cookies via the privacy settings menu within your browser.
In some cases, you can also change website settings to disable cookies and opt-out of targeted advertising. For example, you can opt-out of targeted advertising on Facebook, Google, Twitter or Instagram by looking under its account settings.
 
11. How does Irrigear secure my personal information?
We take reasonable steps to ensure personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure. Some of the security measures we routinely use include:
• Using electronic security systems to control access to systems as well as monitor and alert on unusual or suspicious activity on our network or websites;
• Encryption of data at rest and in transit, where reasonable to do so;
• Operating data loss prevention systems to monitor and alert on activities on electronic systems such as email that may contain personal information;
• Undertaking periodic data security and privacy training for employees;
• Ensuring electronic systems that may have contained personal data are sanitised and disposed of securely
No data transmission over the internet is totally secure. As a result, any personal information you send to us over the Internet (including via email) is sent at your own risk.

12.  How can I access and/or correct my personal information?
You have a right to ask for access to the personal information that we hold about you, and ask that we correct that personal information.
Before we provide you with access to your personal information, we may require verification of proof of identity. In limited circumstances we may deny a request for access (for example where giving access would be unlawful). If that happens, we will always provide you with written reasons for that denial.
There is no fee for requesting access, however we may charge a reasonable fee for the preparation and provision of that information to you.
For all requests, please contact our head office here
 
13. How will I know if Irrigear changes this Privacy Policy?
We may change this Privacy Policy from time to time to reflect our current practice and ensure compliance with applicable laws. If we change this Privacy Policy, we will post a copy of the updated policy on this website with a revised “Last Updated” date at the top of this policy.
 
14. How do I obtain more information or lodge a privacy complaint?
If you have any questions about our privacy policy, our privacy practices or would like to lodge a complaint about our privacy practices, please contact our Head Office here
We acknowledge and take very seriously every privacy query and complaint that we receive.  We will endeavour to respond to you within 30 days.
If you’re not satisfied with how we have handled your matter, you may wish to contact the Office of the Australian Information Commissioner via the contact details listed at https://www.oaic.gov.au
 
15. Contact Us
If you have any questions about this Privacy Policy, or wish to make a complaint, you can contact us at:
 
Head Office
Irrigear® Independent Experts
Level 1, 28 Milgate Drive
Mornington, Victoria 3931
Australia
Ph.          03 5976 1588
Fax.        03 5976 1544
Email   irrigear@irrigear.com.au
 

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